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Have a question or need help? We’re always happy to assist, whether it’s finding your perfect set or questions about your order.

We’ll get back to you within 48 business hours. 💌

Frequently asked questions

General

Every Orluvia set includes everything you need for a beautiful, salon-quality manicure at home.

Each kit includes:

• 10 customized press-on nails based on your selected size
• Professional nail glue
• Adhesive tabs (for reusable wear)
• Alcohol prep pad
• Acrylic cuticle pusher
• 2-in-1 nail file and buffer

Everything is designed to make your application simple, secure, and flawless.

Each kit includes both adhesive tabs and nail glue, so you can choose the wear time that works best for you.

Adhesive tabs:
Perfect for short-term wear, typically lasting up to 5 days.

Nail glue:
For longer wear, nail glue can keep your nails secure for up to 4 weeks when applied properly.

EASY APPLICATION

Salon Nails in Minutes

1

Prep

Gently push back your cuticles, lightly buff your nails, and wipe with the prep pad.

2

Apply

Apply glue or adhesive tabs, then place each nail just under your cuticle.

3

Press & Secure

Press each nail firmly for 10–20 seconds to secure. Take your time here — it's what gives you that long-lasting, salon-quality hold.

4

Finish

Avoid water for at least 2 hours so everything sets beautifully.

Pro tip: Apply before bedtime for the best results.

Yes! Our nails are designed to be reusable with proper care.

When applied and removed gently, especially when using adhesive tabs, you can wear your set multiple times. This makes Orluvia nails both stylish and su

We offer customization options for select designs.

If you're interested in personalizing a set, please contact our team at hello@orluvia.com before placing your order so we can discuss your request and ensure we create something perfectly suited to your style.

Shipping & Delivery

We currently ship to the United States, Canada, and many international destinations.

If you're unsure whether we ship to your location, feel free to reach out to us at hello@orluvia.com and we’ll gladly check for you.

Sometimes shipping carriers take 1–2 business days to update tracking information after your package has been shipped.

If your tracking has not updated after a few days, please contact us at hello@orluvia.com with your order details and we’ll be happy to assist.

Order & Support

Because our products are personal beauty items, we cannot offer returns or exchanges if you simply want to choose a different size or style.

We recommend reviewing your order carefully and using our Size Guide before completing your purchase.

This policy helps us maintain the highest standards of hygiene and safety for all customers.

For more details, please review our Returns & Exchanges Policy.

While rare, if you receive a damaged or defective item, please contact us right away at hello@orluvia.com.

Include your order number and photos of the issue so we can review it quickly and resolve the situation with care.

Please contact us as soon as possible at hello@orluvia.com with your order information.

We may be able to update your address if the order has not yet been shipped. Once an order has been dispatched, we are unfortunately unable to modify the shipping address.