Last updated: 3/26/2026

At Orluvia, your privacy matters to us. We value your trust and are committed to handling your personal information with care, transparency, and respect.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or otherwise interact with us.

If you have any questions, you can reach us at hello@orluvia.com.

1. Personal Information We Collect

When you visit our website or place an order, we may collect certain personal information from you, including:

• your name
• billing and shipping address
• email address
• phone number
• payment details
• order details
• account information, if you create an account
• browsing behavior on our website
• device information, such as IP address, browser type, and cookies
  

We may also collect information when you contact us for support, sign up for emails, enter a promotion, or submit feedback.

2. How We Use Your Information

We use your personal information to:

• process and fulfill your orders
• provide customer service and support
• communicate with you about your order or account
• send marketing emails or promotions, if you opt in
• improve our website, products, and customer experience
• detect fraud, misuse, or security issues
• comply with legal obligations
  

3. How Your Information Is Shared

We only share your information when necessary to operate our business and serve you properly. This may include sharing information with:

• Shopify, our ecommerce platform provider, which enables us to run our online store
• payment processors that securely handle transactions
• shipping and fulfillment partners that deliver your order
• service providers who help with website operations, analytics, email marketing, or fraud prevention
• law enforcement, regulators, or other parties when required by law or to protect our rights
  

We do not sell your personal information for money.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand site traffic, and support marketing and analytics.

These tools may collect information about how you interact with our website over time.

Depending on your location, you may see a cookie banner or other privacy choices when visiting our site. Shopify supports merchant cookie banners, privacy controls, and data-sharing opt-out tools through its customer privacy settings.

You can also adjust your browser settings to disable cookies, though some parts of the website may not function properly if you do.

5. Email Marketing

If you subscribe to our email list, we may send you updates about new launches, promotions, and brand news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us at hello@orluvia.com.

6. Data Retention

We keep your personal information for as long as necessary to provide our services, fulfill orders, maintain business records, resolve disputes, and comply with legal obligations.

If you request that we delete your personal information, we will review and process your request as required by applicable law. Shopify provides merchants tools to export or erase certain customer data, though some transaction information may remain where required for legal, operational, or chargeback-related reasons.

7. Your Privacy Rights

Depending on where you live, you may have rights related to your personal information, including the right to:

• request access to the personal information we hold about you
• request correction of inaccurate information
• request deletion of your personal information
• opt out of certain marketing communications
• request a copy of your personal data, where applicable
  

If you would like to make a privacy-related request, please contact us at hello@orluvia.com. We may need to verify your identity before processing your request.

8. Third-Party Services

Our website may contain links to third-party websites or use third-party tools and services. We are not responsible for the privacy practices, content, or policies of those third parties.

We encourage you to review their privacy policies before providing any personal information.

9. Security

We take reasonable measures to help protect your personal information. However, no method of transmission over the internet or electronic storage is ever completely secure, so we cannot guarantee absolute security.

10. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us at hello@orluvia.com so we can take appropriate steps.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal obligations.

Any updates will be posted on this page with the revised “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at: hello@orluvia.com

Orluvia