Shipping Policy

Our Dedication

At Orluvia, every order is prepared with care and attention to detail. From the moment you place your order to the moment it arrives at your door, we want the experience to feel smooth, reliable, and special. If you ever need help along the way, our team is always here for you at hello@orluvia.com. ✨

Processing Time

Orders are typically processed within 1–3 business days after your purchase is placed.

During busy periods such as product launches, promotions, or holidays, processing times may be slightly longer. We appreciate your patience as our team carefully prepares each order.

Once your order ships, you will receive a shipping confirmation email with tracking information.

Shipping Rates

United States

Standard Shipping — $6.95
Free Shipping on orders $65+

Estimated delivery: 5-8 business days

Canada

Standard Shipping — $12.95
Free Shipping on orders $100+

Estimated delivery: 7–10 business days

International

Standard Shipping — $16.95
Free Shipping on orders $100+

Estimated delivery: 10–20 business days

Shipping times may vary depending on your location and the shipping carrier.

Tracking Your Order

Once your order ships, you will receive a tracking number via email so you can follow your package’s journey.

Please allow 24–48 hours for tracking updates to appear after receiving your shipping confirmation.

Shipping Address

Please double-check your shipping address before placing your order.

Orluvia is not responsible for packages delayed, returned, or lost due to incorrect or incomplete address information provided at checkout.

If a package is returned to us due to an address error, we will contact you to arrange reshipment. Additional shipping fees may apply.

International Orders & Customs

International shipments may be subject to customs duties, taxes, or import fees determined by your country.

These charges are the responsibility of the customer and are not included in our shipping fees.

Delayed Shipments

While we do our best to ensure timely delivery, delays can occasionally occur due to factors outside our control, including carrier delays, weather disruptions, or high seasonal shipping volumes.

If you have concerns about your shipment, please contact us at hello@orluvia.com and we will gladly assist you.

Lost or Stolen Packages

Once a package is marked as delivered by the shipping carrier, Orluvia is not responsible for lost or stolen packages.

If your package appears to be missing after delivery, we recommend contacting the shipping carrier directly. If you need help navigating the process, feel free to reach out to us at hello@orluvia.com and we’ll do our best to assist.